Front Desk Agent

Job Summary:

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

Duties:

- Greet guests with a warm and welcoming demeanor upon arrival

- Check-in and check-out guests efficiently, ensuring accuracy of information

- Provide information about hotel amenities, local attractions, and dining options

- Handle guest inquiries, requests, and complaints promptly and professionally

- Assist with reservations and room assignments using hotel management software

- Operate phone systems to answer incoming calls and direct them to the appropriate department or guest room

- Process payments and maintain accurate records of guest transactions

- Coordinate with housekeeping to ensure clean and well-maintained guest rooms

Experience:

- Previous experience in a customer service role, preferably in a hotel or hospitality setting preferred, training provided

- Strong communication skills with the ability to interact effectively with guests and team members

- Multilingual skills are a plus, particularly fluency in languages commonly spoken by our guests

- Familiarity with hotel management software is preferred, training provided

- Knowledge of Front Desk procedures, including check-in/check-out processes and handling guest inquiries, training provided

- Ability to handle difficult situations with professionalism and resolve guest complaints in a timely manner

Benefits:

- Competitive pay based on experience

- Opportunities for career advancement within the hospitality industry

- Training and development programs to enhance your skills

- Employee discounts on hotel stays and dining at our affiliated properties

If you are passionate about providing exceptional customer service and creating memorable experiences for our guests, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.

Job Types: Full-time, Part-time

Pay: $16.50 - $17.50 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule
• Free parking
• Paid time off

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Language:

• English required (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Parker, CO 80138 (Required)

Ability to Relocate:

• Parker, CO 80138: Relocate before starting work (Required)

Work Location: In person