Responsibilities:
Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.- Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
- Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies.
- Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
- Print and process routine reports and may assist in the training of new departmental employees.
- Promote positive public/employee relations at all times.
- Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
- Assist other departments with requirements they may have pertinent to hotel guests.
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Performs any other duties as assigned.
Qualifications:
- High school diploma or GED.
- Prior high-volume customer service experience
- One (1) year of hotel Front Desk experience strongly preferred.
What we offer you:
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities