Address
Form of workHolding court in the very heart of Charleston's famed Historic District, the 64-room Planters Inn is the city's iconic grande dame hotel. Uniformed doormen welcome every arrival, ushering guests into a sanctuary of elegant style and genteel service inside the gloriously restored circa 1844 building. Soaring ten-foot ceilings, dozens of working fireplaces, and a stunning collection of antiques and Baker Historic Charleston decor, including a sumptuous four poster bed in every guest room, create a luxurious ambiance described by Travel + Leisure magazine as "akin to an overnight with well-to-do friends in their old Charleston mansion." There's also more to Planters Inn than meets the eye: A hidden courtyard illuminated by flickering carriage lanterns provides a beguiling entry to Peninsula Grill, the city's foremost dining experience.
Provides professional, attentive, and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests' expectations.
- Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process.
- Registers guests to the hotel, verifying reservation, address and credit information and then assigns rooms.
- Books reservations for guests that call or approach the front desk.
- Accepts payments. Processes cash and credit card transactions according to established policies and procedures.
- Maintains a house bank. Prepares accurate report of receipts and makes daily deposit.
- Checks guests out of the hotel at the completion of their stay.
- Responds to guests' requests promptly. Promotes hotel's services, facilities and outlets and provides guests with directions and information on local attractions and restaurants.
- Resolves minor guest complaints promptly and professionally. Follows up to ensure guest satisfaction. Informs supervisor of major issues.
- Will also be responsible for helping with guest reservations and sales
- High school diploma or equivalent
- Previous customer service experience
- Guest Reservation and Sales Experience preferred
All your information will be kept confidential according to EEO guidelines.
