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Salary
This is a Part Time position. Must be available for both 1st and 2nd shift hours including weekends.
This position is eligible for Daily Pay, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
A successful Guest Care Associate must be friendly, energetic, accommodating and courteous; properly greeting Courtyard Guests and make them feel at home! Excellent interpersonal skills are needed to work well with many different personality types.
Guest Care Associates are responsible for carrying out day-to-day Front Desk activities of hotel including, reservations, room assignment, unusual guest requests/inquiries, resolving problems arising from guests’ complaints and performing duties outlined in this job description and/or additional duties assigned by the Guest Care Supervisors/Guest Care Manager.
ESSENTIAL FUNCTIONS
Deliver exceptional Guest Care with each interaction with guests upon arrival, during their stay and upon departure to checkout. This includes in-person, over the phone, and responding to emails and GXP chats.
Confers and cooperates with the other departments to ensure coordination of activities.- Answers inquiries pertaining to hotel policies and services.
- Advises guests of available activities such as swimming, tennis, basketball and other sports.
- Receives and processes advance registration payments.
- Stocking and checking out guests in the Market.
- Greets, registers and assigns rooms to guests in a friendly manner.
- Issue room keys
- Provides room directions to guest(s).
- Transmits and receives telephone messages.
- Ensures shift checklist is complete.
- Keeps record of room availability and guests’ accounts.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Computes bill; collects payment, and makes change for guests.
- Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
- Posts charges such as room, food, liquor or telephone to ledger.
- Deposits guests’ valuables in hotel safe or safe deposit box.
- Arranges for special services for guests, upon request.
- Performs additional duties, as assigned by Guest Care Supervisors/Guest Care Manager.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must be able to run/walk and stand for upwards of 8 hours. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential functions. Knowledge of Hotel operating systems; FOSSE experience strongly preferred.
EDUCATION and/or EXPERIENCE
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other associates.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate:
- is regularly required to stand for 8 hours; walk; run; use hands and fingers to handle or feel objects; reach with hands and arms; and talk or hear.
- is occasionally required to sit and stoop, kneel, crouch, or crawl.
- must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision.
