Front Desk Agent

```Duties```

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls, take messages, and direct calls to appropriate individuals
- Assist with guest inquiries, providing information about the hotel facilities, services, and local attractions
- Handle guest complaints or concerns, escalating to management when necessary
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized Front Desk area
- Assist with administrative tasks such as filing, data entry, and photocopying

```Requirements```

- Previous experience as a Front Desk Agent or in a similar customer service role preferred
- Excellent communication and interpersonal skills
- Proficient in computer systems and software, including QuickBooks and order entry systems
- Ability to transcribe information accurately and efficiently
- Familiarity with phone systems and ability to handle multiple calls simultaneously
- Knowledge of medical office procedures is a plus
- Strong typing skills with high accuracy
- Exceptional customer support skills with the ability to handle difficult situations professionally
- Attention to detail for proofreading documents

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

If you meet the above requirements and are interested in joining our team as a Front Desk Agent, please submit your application online. We look forward to reviewing your qualifications.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Forest Hills, NY 11375 (Required)

Ability to Relocate:

• Forest Hills, NY 11375: Relocate before starting work (Required)

Work Location: In person