Front Desk Agent - Hotel

Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with luggage and other requests
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Qualifications:
- Previous experience in Front Desk or customer service role preferred
- Excellent communication and interpersonal skills
- Strong phone etiquette and customer service skills
- Knowledge of hospitality management systems is a plus
- Bilingual language skills (English/Spanish) are desirable but not required
- Ability to handle multiple tasks simultaneously with attention to detail
- Flexibility to work various shifts including evenings, weekends, and holidays
- High school diploma or equivalent

Preferred hotel experience with Marriot Fosse PMS.

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Brooklyn Center, MN 55430: Relocate before starting work (Required)

Work Location: In person