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SalaryJob Overview
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
- Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
- Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
- Be original by building connections with our guests and being imaginative to create memorable experiences.
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.
- Issue, control, and release guest safe deposit boxes.
- Up-sell rooms where possible to maximize hotel revenue.
PEOPLE
- Answer phones in a prompt and courteous manner.
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
GUEST EXPERIENCE
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
RESPONSIBLE BUSINESS
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent, plus one year Front Desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
Other:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- May be required to work nights, weekends, and/or holidays.
Work Area: All areas of facility.
The salary for this role is $29.48 USD per hour. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
You can apply for this role through https://careers.ihg.com/en/ or through https://careers.ihg.com/en/internal-careers if you are a current employee.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
