Front Desk Agent

Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management.
Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam.
Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality.
For more information, visit Northwood's website at http://www.northwoodhospitality.com
Job Descripition
Job Summary:Provides professional, attentive, and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests' expectations.
Job Duties

• Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process.
• Registers guests to the hotel, verifying reservation, address and credit information and then assigns rooms.
• Books reservations for guests that call or approach the Front Desk.
• Accepts payments. Processes cash and credit card transactions according to established policies and procedures.
• Maintains a house bank. Prepares accurate report of receipts and makes daily deposit.
• Checks guests out of the hotel at the completion of their stay.
• Responds to guests' requests promptly. Promotes hotel's services, facilities and outlets and provides guests with directions and information on local attractions and restaurants.
• Resolves minor guest complaints promptly and professionally. Follows up to ensure guest satisfaction. Informs supervisor of major issues.

Education and Experience

• High school diploma or equivalent
• Previous customer service experience

Skills Abilities

• Excellent verbal communication skills
• Strong customer service focus
• Detail oriented
• Strong organizational and time management skills
• Basic computer and math skills
• Ability to work a flexible schedule, including nights, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods of time, reach, grasp, walk, hear, see, talk and perform repetitive motions
• Ability to push, pull, carry, lift or otherwise move up to 10 lbs.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Awesome Paid Time Off policy
• Northwood Hospitality Discounts

We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations.
We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.