Front Desk Agent

Overview
Sunriver Resort is hiring for a part-time, year-round Front Desk Agent! The Front Desk Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. They are responsible for guest registration, room assignments and key control responsibilities. The Front Desk Agent will maintain the AAA Four Diamond standards.
The Front Desk Agent will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities

• Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Follows proper check-in procedures
• Registers guests into computer system, verifying registration, address and credit information
• Accepts payment for guests' accountants both at the time of registration and check out
• Follows set procedures on posting, charges, cashing checks, safe deposits and refunds
• Maintains accurate records of room availability
• Be knowledgeable of all tours/groups
• Responsible for key control
• Completes appropriate front office reports
• Resolves problems arising from guest complaints and provides prompt follow-up
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately and creatively
• Makes dining , tour and activity reservations for guests
• Accepts incoming guest correspondence and transmits appropriately
• Upsells other resort services and amenities to guests including Destination Delivers
• Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate
• Answers incoming guest calls, transfers calls appropriately and relays messages accurately
• Receives and sends guest faxes
• Assists guests with incoming packages
• Arranges bell service for guests
• Schedules travel arrangements for guests
• Assists with luggage storage and retrieval
• Performs special deliveries or errands for guests
• Maintain a clean lobby, entrance and parking lot presence
• Logs all guest issues in HotSOS and provides appropriate follow-up to guest

Qualifications

• High school diploma or equivalent
• Must be a United States citizen or possess a valid work permit
• Must have excellent phone etiquette
• Must have strong computer skills
• Must have strong working knowledge of Microsoft Office programs
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must be able to stand on feet throughout the shift, with intermittent periods of walking;
• Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance;
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);