Job Description
- Posts room charges and taxes to guest’s accounts
- Processes guest charges voucher and credit card vouchers
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
- Verifies all account postings and balances
- Verifies that room rates are correct and posts those rates to guest accounts
- Serve as a Front Desk Agent especially in terms of check-in and check-out procedures
- Prepares a summary of cash, check, and credit card activities
- Summarizes results of operations for management
- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information
- Must have complete knowledge of emergency procedures
- Balance the day’s charges, making corrections as necessary
- Run end of day process in property management software (PMS)
- Understand principles of auditing, balancing, and losing out accounts
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
- All other duties as assigned
- Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
- Ability to read, write, speak, understand, and communicate in basic English preferred
- Previously hospitality experience skills preferred
- Detail-oriented and thorough.
- Ability to remain discreet and respect the privacy of guests.
- Ability to perform consistent work to the highest of standards.
- Ability to interact with guests in a pleasant, friendly way
- Knowledge of hospitality operations
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Basic Accounting skills
- Solid customer service skills
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Prolonged periods standing and walking and bending
- Frequent keyboarding
- Indoor
- Hours range 7am-3pm and 3pm-11pm