Address
Form of work
Salarya. Greet all customers who approach the Front Desk in a smiling, friendly manner.
b. Check-in arriving guests in the most efficient manner possible,
following all established procedures and policies.
c. Check-out departing guests in the most efficient manner possible,
following all established procedures and policies.
d. Review arriving reservations for the day early in the shift, checking
for special requests, VIP’s, etc., pre-assigning rooms as
necessary.
e. Pre-register groups that have requested pre-registration.
f. Count cash drawer at beginning and end of each shift. Prepare
shift deposit accurately, following standard procedures.
g. Have complete understanding of all aspects of the MICROS
cash register operation.
h. Compare housekeepers report with the folio bucket at the
beginning of the PM Shift or when Housekeeping is finished
for the day.
j. Record messages and receive mail for arriving and in-house guests. Ensure that message lights are turned on and off as necessary.
k. Check all guest folios during each shift, checking for potential
credit problems. Ensure that all guests have either sufficient
cash balances or authorized credit cards to cover expected
charges. Take steps to notify cash customers who have used
their credit balances to come and pay on their account.
l. Record future reservations for any guest by phone or in person,
following all standard procedures. Always check for sold-out dates before promising availability.
m. Handle complaints efficiently and courteously. Listen carefully
to the guest’s problem. If possible, take immediate personal responsibility to correct the problem. If you cannot correct the problem with available resources, notify your supervisor or the General Manager immediately. Always report the nature of the
complaint to the General Manager so that an apology letter or
other steps may be taken.
n. Post phone charges promptly. Post any other charges incurred by
guests during your shift using standard procedures.
o. Take each available opportunity to upsell arriving guests to
highest rated room.
p. Coordinate with Housekeeping on room statuses frequently
during the day, transmitting check out rooms to Housekeeping
and receiving ready rooms from Housekeeping.
q. Complete Housekeeping Report on PM Shift. Accuracy is very
important.
s. Be knowledgeable about scheduled groups and meetings. Take
time to read function sheets and reservations in order to be
completely familiar with them.
u. Coordinate with Maintenance on any guest reported or
observed problems.
v. Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to
proper extension
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
