Dispatcher

Job Description:911 Emergency Dispatcher US Armed Forces Veteran Preference Job!!!Public Safety Dispatcher (Federal Job GS 5-7) (FT)Federal Position (GS 5-7) at Fort Wainwright Alaska (Fairbanks, AK):Hiring bonus - up to 25% of annual salary, every year for 3 years!!!Moving expenses paid (in accordance with PCS rules)!!Great benefitsAmazing place to live and work! no sales tax - no state income taxPremium, overtime, holiday, and night pay!Emergency Services Dispatcher, provides emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Works under the general supervision of the Branch Chief, who provides instruction for duties and responsibilities both orally and in writing.Duties:This is being announced at multiple grade levels. Duties listed below will be performed in a developmental capacity at the GS-06 grade levels. At the full performance, GS-07, the incumbent will:Receive 911 calls, security system alarms, and radio messages involving emergencies, complaints, violations, accidents or requests for information and assistance.Refer non-emergency calls to appropriate civilian and government agencies.Provide assistance and information to medical, police and fire personnel by acting as a liaison between department personnel and other agencies.Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.Maintain an accurate status and availability of emergency response equipment and personnel to assure prompt and accurate response. Requirements: Conditions of Employment:Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.This position requires incumbent to wear a uniform.The work is performed in a highly stressful, restricted office environment.This position requires the incumbent to work shift work. This entails working an alternate work schedule, which requires an uncommon tour of duty to include nights, weekends, and holidays.This position has been determined to be Mission Essential regardless of weather conditions, Terrorist Force Protection Condition (TFPCON), or installation closure and to report to the duty station at the regularly scheduled time.This position has been determined to be a Key Position and shall not be vacated during a national emergency or mobilization. Shall not be filled by Ready Reservists to preclude position from being vacated during mobilization.This position requires the incumbent to obtain and maintain a valid state of Alaska drivers license.Required certifications: DoD Telecommunicator I and II, DoD Hazardous Materials Awareness, Cardiopulmonary Resuscitation, Emergency Medical Dispatch System.This position requires the incumbent to maintain an overall compliance score of 90% percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software.This position requires the incumbent to attain continuing dispatch and Intrusion Detection education through in-service training.Designated Mission Essential Position: Incumbent is required to report for duty during inclement weather, Natural Disasters, and other emergency situations as directed by the Commander.May be required to remain on duty after the official shift ends, i.e., mandatory overtime; subject to recall to duty.Incumbent must maintain a functioning telephone to aid in contact during recall/emergency situations.Incumbent must be able to obtain and maintain clearance certification with the Alaska Public Safety Information Network (APSIN).For Public Safety Commission: access and exposure to law enforcement sensitive information and operation of NLETS/NCIC terminals when applicable. Qualifications: Who May Apply: US Citizens.In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.To qualify at the GS-05 grade level: Specialized Experience: One year of specialized experience which includes experience using a computer keyboard to operate a variety of computer software and receiving dispatch calls. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).OREducation: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.ORCombination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.To qualify at the GS-06 grade level: Specialized Experience: One year of specialized experience which includes experience receiving and evaluating emergency calls; and questioning callers to determine problem/nature of call to dispatch appropriate personnel and equipment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).To qualify at the GS-07 grade level: Specialized Experience: One year of specialized experience which includes experience receiving and evaluating 911 calls; determine problem/nature of call in order to dispatch appropriate emergency personnel and equipment; and providing basic instructions prior to arrival of responders. This definition of specialized experience is typical of work performed at the next lower grade/ level position in the federal service (GS-06).You will be evaluated on the basis of your level of competency in the following areas:Manages and Organizes InformationSpeakingTechnical Competence Additional information:Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.You will be required to provide proof of U.S. Citizenship.One year trial/probationary period may be required.Direct Deposit of Pay is required.Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.This is a Career Program (CP) 24 - Transportation and Distribution position.You may claim military spouse preference.If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration.Multiple positions may be filled from this announcement.Salary includes applicable locality pay or Local Market Supplement.Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/.Recruitment or relocation incentives MAY be authorized for highly qualified candidates.Since Alaska is considered an overseas location, statutory return rights are applicable in many circumstances.Management may select at any of the grade levels announced. This recruitment provides promotion opportunity to the target grade of the position without further competition when selectee is eligible and recommended by management. How You Will Be Evaluated: You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.Qualified. Candidates in this category meet the minimum experience requirements for the announced position. Required Documents: The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.Your resume:Your resume may be submitted in any format and must support the specialized experience described in this announcement.If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.For additional information see: What to include in your resume. Other supporting documents:Cover Letter, optional.Most recent Performance Appraisal, if applicable. NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.About U.S. Army: US Army Garrison Alaska is a team of over 1000 civilian employees that keep the "cities" of Fort Wainwright, Fort Greely, and Seward Military Resort running. Our diverse workforce provides the full spectrum of city services to include: community planning and development; public safety and law enforcement; airfield operations; utilities and infrastructure; parks, recreation facilities and programs; financial, accounting and auditing services; family and social services; and more.Who do we employee? If you have a passion we have a position! Here are some of the career that make up our team:Air Traffic Controller, Architect, Financial Counselor, Attorney, Auditor, Budget Analyst, Automotive Mechanic, Cartographer, Civil Engineer, Construction Project Inspector, Contract Performance Evaluator, Customer Service Representative, Detective, Drug Testing Technician, Education Counselor, Career Counselor, Electronics Technician, Electrical Engineer, Environmental Engineer, Environmental Protection Specialist, Social Worker, Community Prevention Program Manager, Fire Protection Inspector, Firefighter, General Engineer, Information and Records Manager, Housing and Real Property Manager, Police Officer, Human Resources, Security Guard, Community Planner, Mechanical Engineer, Para-Legal, Physical Scientist, Public Affairs, Safety and Occupational Health, Strategic Planner, Workforce Development, and there's mo