Front Desk Agent

Sunrise Gold Hospitality, LLC offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as employee rates on hotel stays. In addition, Sunrise Gold Hospitality, LLC is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Sunrise Gold Hospitality, LLC offers a supportive and collaborative work environment that encourages growth and fosters success. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

POSITION PURPOSE:

As a Front Desk Agent you will welcome guests and provide outstanding guest service by answering telephones, making reservations, processing check-in and checkout of guests and answering general questions about the DoubleTree by Hilton Pittsburgh Meadowlands hotel and surrounding area in a professional manner according to Sunrise Gold Hospitality, LLC high standards of quality.

ESSENTIAL FUNCTIONS:

• Welcome all guest and team members into the hotel
• Ensure lobby area is warm, welcoming and inviting
• Check in guests, answer phones and take reservations
• Prepare for guest's arrival
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Work with other departments to ensure a positive guest stay
• Respond to guest inquiries and requests
• Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests? needs
• Provide quick resolution to guest concerns
• Prepare Front Desk reports
• Assist with resolving out-of-balance accounts
• Balance the cash drawer
• Help prepare the Front Desk for the next shift
• Should be highly organized, have strong oral and written communication skills
• Ability to work autonomously and sell effectively
• Outstanding people skills
• Trustworthy and results-driven
• Must be able to work in a fast-paced environment and available for all shifts.
• May include nights, weekends and/or holidays

Qualifications:

• Proven experience in a similar role, preferably in the hospitality industry
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Good written and verbal communication skills