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Form of work
SalaryWe have a Level 1 technical support position for someone with at least 1 year of corporate Help Desk / computer support experience and/or 1 year working at your college on the University's support team.
You need to be able to confidently handle an in-bound caller who is having issues with their workstation (Windows, Mac is a plus but not required). Ideally you know how to create and/or follow up on a trouble ticket using a ticketing system plus be able to work with the end user to troubleshoot and diagnose their issues which can include:
- MS Outlook syncing issues or Mailbox re-builds
- Updating Windows OS and/or installing a new image
- Identifying TCP/IP issues, a lack of connectivity and/or re-configuring the workstation on the network
- Helping someone resolving file sharing issues with Active Directory
- Figuring out and updated Group Policy Objects and permissions
- Determining the machine needs to be re-imaged, moving/saving files etc.
Certifications such as an A+ or an MCP are a plus as is a Bachelor's degree but they are not required if you have experience.
Please send over your resume and I'll get right back to you.
You have to be able to pass a background check and you need to be local to zip code 06484.
The role may be eligible to be converted to perm after 12 months.
Job Types: Full-time, Contract
Pay: $24.50 - $27.00 per hour
Expected hours: 35 – 45 per week
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Shelton, CT 06484: Relocate before starting work (Required)
Work Location: In person
