Front Desk Agent

Come join our award-winning team! We are looking for team members eager to take care of our loyal customers.

Do you love people? Do you always find yourself helping others? Do you always get told that you never meet a stranger? THEN.... this is the job for you! Apply now to start your hospitality career!!!

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out, ensuring accuracy of information and providing necessary assistance
- Answer phone calls and respond to guest inquiries, providing excellent customer service
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns, escalating to management when necessary
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Skills:
- Proficiency in operating phone systems and other office equipment
- Bilingual skills (if applicable)
- Knowledge of hotel management software and systems
- Strong customer service skills with the ability to handle difficult situations professionally
- Understanding of hospitality management principles and practices
- Familiarity with night audit procedures (if applicable)
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Positive attitude and ability to work well in a team

This is an exciting opportunity for individuals who are passionate about the hotel industry and providing exceptional guest services. Join our team and contribute to creating memorable experiences for our guests.

Please note that this position may require working evening shifts, weekends, and holidays.

We offer competitive compensation and benefits packages for eligible employees.

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Decatur, AL 35603: Relocate before starting work (Required)

Work Location: In person