Front Desk Agent

The Goodwin Hotel is seeking a first and second shift Front Desk Agent to join our team! The Front Desk Agent is a Goodwin Hotel brand ambassador and is responsible for assisting and supporting the Front Desk operations and customer experience. A Front Desk Agent is responsible for guest satisfaction, creating reservations, check-in and check-out, and responding to all guest inquiries.

Primary Responsibilities:

· Provide professional and hospitable customer service in person, on the phone and electronically – while ensuring all guests enjoy a pleasant stay and memorable interactions with the staff including arrival and departure.

· Ensure guest satisfaction is delivered on a consistent basis.

· Respond to emails promptly.

· Maintain a friendly yet professional relationship with all guests

· Process Front Desk responsibilities according to established standards and procedures – including but not limited to – guest check in and guest check out.

· Ensure all guest requests, comments and concerns are properly followed up on or passed along to manager.

· Ensure that any and all guest requests, preferences, dislikes and events are accurately recorded in Guest History.

· Ensure that all guest payment and credit information is accurate and adheres to established hotel credit and cashiering policies.

· Balance all cashiering work at the end of the shift. Reporting any shortage or overage immediately to the attention of the Front Office Manager.

· Be familiar with all emergency procedures.

· Assume responsibility of the operations, reservations when necessary.

· Communicate effectively with other departments Engineering, Housekeeping and Sales.

· Ensure a clean, tidy and well-supplied work area – Front Desk, lobby, foyer, luggage closet and connecting hallway.

· Review departures, future arrivals, upcoming groups and events.

· Consistently support department staff to maintain a professional and operational Front Desk.

· Ensure that all guest registration information is complete and accurate.

· Ensure business center is organized and stocked.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person