Hotel Front Desk Agent

Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly
- Assist with guest requests such as booking reservations, arranging transportation, etc.
- Maintain a clean and organized Front Desk area
- Complete night audit procedures as required

Skills:

- Must have a minimum 1 year experience as a Hotel Front Desk Agent
- Excellent customer service and guest relations skills
- Proficient in using phone systems and demonstrating proper phone etiquette
- Knowledge of hospitality management software is advantageous

We are seeking a highly motivated and friendly individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction during their stay. If you have excellent communication skills, enjoy providing exceptional customer service, and have a passion for the hospitality industry, we would love to hear from you.

Please note that this position may require working evening shifts, weekends, and holidays.

To apply, please submit your resume highlighting your relevant experience in the hospitality industry. .

Job Types: Full-time, Part-time

Pay: $15.70 - $16.13 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person