Front Desk Agent

Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and are comfortable working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other departments to ensure guest satisfaction

Qualifications:
- Previous experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Bilingual skills (English/Spanish) are a plus
- Knowledge of hotel management software is an advantage
- Familiarity with Front Desk operations and guest relations

Benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry

If you are passionate about providing exceptional customer service and enjoy working in a dynamic environment, we invite you to apply for the position of Front Desk Agent. We look forward to reviewing your application.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Stamford, CT 06902 (Required)

Work Location: In person