Front Desk Agent

La Quinta Inn & Suites is a well-established hotel chain committed to providing exceptional hospitality services to our guests. We are currently seeking a Part-time Front Desk Agent to join our team at La Quinta Inn & Suites in Danbury, CT. If you are a detail-oriented individual with a passion for customer service, we want to hear from you!

Job Summary

We are looking to hire an upbeat Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and balancing the cash at the end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the adjacent restaurant's operation to facilitate guests' dining reservations and make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

To ensure success, you will be professional and pleasant in challenging situations and take responsibility for guests' satisfaction from arrival to departure. Preferred candidates will be positive, proactive, and skilled at multitasking in a fast-paced environment.

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.
• Assist with breakfast when needed.

Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1+ years of Front Desk Agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile and able to stand for extended periods.
• Must have open availability.
• Available to work shifts over weekends and on public holidays.

COMPANY OVERVIEW:

La Quinta is operated by the franchisee and is part of the Wyndham Hotels & Resorts which is the largest hotel franchisor in the world and a leading hotel management company. Our iconic brand, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our management are ambassadors of our brand, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands— delivers just that.

AAP/EEO Statement: La Quinta Inn & Suites is an Equal Opportunity Employer that do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information. This policy applies to all terms, conditions and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline and termination.

Job Type: Part-time

Expected hours: 20 – 30 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Danbury, CT 06810: Relocate before starting work (Required)

Work Location: In person