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Form of work
Salary```Job Overview:``` We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from check-in to check-out. ```Responsibilities:``` - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations and room assignments - Process payments and maintain accurate records - Maintain a clean and organized Front Desk area - Collaborate with other hotel departments to ensure guest satisfaction ```Experience:``` - Previous experience in a similar role preferred - Bilingual (English/Spanish) skills highly desirable - Familiarity with hotel operations, including night audit and guest services - Strong communication skills, both verbal and written - Excellent phone etiquette and ability to operate phone systems effectively - Multilingual abilities are a plus - Exceptional customer service skills with a friendly and approachable demeanor - Proficient in computer systems, including hotel management software If you are a motivated individual who thrives in a fast-paced environment and enjoys providing top-notch customer service, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests. Apply now!
Job Types: Full-time, Part-time
Pay: $14.64 - $15.52 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work setting:
- In-person
Ability to Relocate:
- Bloomfield Hills, MI 48302: Relocate before starting work (Required)
Work Location: In person
