Front Desk Agent

An As One Management Hotel - Holiday Inn Express & Suites Harrisburg West has an immediate openings for a reliable & hospitable Front Desk Agent. This is an entry level position but requires someone with a personality that is beyond a cashier - someone who is excited to help travelers with their trip to the Mechanicsburg/Harrisburg area.

This role requires flexibility with shifts - most being 3pm - 11pm.

We are looking for service oriented candidates, preferably with hotel and Front Desk experience, to join our team!

RESPONSIBILITIES:

Enthusiastically greet guests upon arrival.
Register and assign rooms to guests promptly and efficiently.
Ensure safety measures are followed at all times.
Date-stamp, sort, and rack incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Listen to and solve guests’ concerns.
Help hotel meet revenue goals
Compute bill, collect payment, and make change for guests.
Thank each guest by name for choosing your hotel. Invite back.
Make, confirm, and cancel reservations via all communication avenues.
Accurately post charges such as room, food, liquor, or telephone to guest bill.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box as requested and appropriate.
Log and conduct wake-up calls timely and pleasantly.
Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction.
Ability to accurately use various office software.
Ability to willingly perform other customer service and guest-related functions as required. Must have to learn and understand comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
Qualified candidates must have EXCEPTIONAL customer service skills. Strong organizational skills and computer literate.
Candidates must be able to work a flexible schedule (am & pm shifts); working weekends and holidays is a must.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates and customers.

Requirements:

Must be flexible with schedule to include nights/weekends/holidays.
Must be committed to operational success of hotel & available to work during weather related emergencies.
Relevant training and experience and additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.

PHYSICAL REQUIREMENTS:

Minimum lifting/ pulling of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Able to stand for long periods of time.
Hearing, writing, typing.
Other duties may be assigned.
Benefits

GREAT BENEFITS* :·

Medical, dental, vision· IRA Match· Hotel Lodging Programs & Discounts.· Paid Vacation & Sick Leave Programs.· Training & Development

EOE Wages

Additional Details:

Job Available: Immediately

Bonus Plan: Yes

Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

Other: Medical, dental, vision, IRA available for full time associates
Accommodation: No (Provided in weather emergency)
Management Position: No
Entry Level Position: Yes
Industry Categories: Hotel/Resort

Job Type: Full-time

Pay: From $13.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Front desk: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person