Address
Form of work
SalaryTeam Member Requirements:
- Willingness to accept the most effective role.
- Function as a representative of the Korman culture and standards to all Team Members and our residents.
- Maintains regular attendance in compliance with the Korman standards.
- Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
- Promotes a safe, secure and healthy work environment.
- Maintains Resident/guest privacy and confidentiality by protecting all personal information.
- Familiar with emergency and safety procedures for your role.
- Adheres to AKA Image Requirements policy.
Responsibilities:
- Work independently and within a team on special, nonrecurring, and ongoing projects.
- Responsible for maintaining confidentiality regarding all matters.
- Overall responsibility for managing the lobby/lounge operations of the property
- Manage the day-to-day lobby lounge activities
- Responsible for creating innovative programs and promotions to market special events, entertainment, afternoon tea, etc.
- Ability to work in a fast paced environment
- Greets the VIP guests and performs special services for VIP Guest’s.
- Checks cleanliness of lobby and public areas
- Co-ordinates with all departments concerned in order to maintain Lobby functions properly.
- Handles guest complaints and other related problems
- Motivates and maintains good Team Member relations.
- Creates positive, memorable, and efficient guest interactions within the hotel lobby and Front Desk.
- Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
- Facilitates lobby safety, cleanliness, and security.
- Open vehicle and hotel doors and greet arriving and departing guests.
- Perform check-in and check-out calls, involving luggage handling and the escorting of guests from the front door to the Front Desk, or vice versa, on a frequent basis.
- Assist guests and visitors entering or exiting the parking garage.
Desired Skills:
- Strong guest/resident service, problem solving and decision making skills.
- Must be an energetic, self-starter and self-motivating.
- Must have a “can do” positive attitude.
- Superior organizational skills.
- Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Strong time management, organizational skills with an emphasis on attention to detail.
- Must be pro-active and have the ability to anticipate future needs.
- Must be able to interact with a diversified group of people both internally and externally.
Required Qualifications:
- High school diploma/equivalent is required
- Associates/Bachelor’s degree preferred
- Must be extremely flexible and adaptable to daily frequent changes in a fast pace environment.
- Must have proficient knowledge of a variety of computer software applications (MSWord, Excel, Access, Adobe, PowerPoint)
- Skills Needed: Motivational, verbal communication, written communication
Physical Requirements:
- Must be able to lift up to 50 lbs.
- Sits, stands, bends, stretches, lifts items and moves frequently during working hours.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
