Address
Form of workMajor Responsibilities
• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly
environment which includes greeting and acknowledging every Guest, maintaining outstanding
standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our
guests at all times, take pride in representing AURO Hotels professionally with our guests and
assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe
environment for associates and guests at all times. In the event of an accident or emergency,
gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a
positive working environment.
Essential Job Functions
• Work with the Front Desk, Bell Stand, Valet, Drivers, PBX Operators and Night Audit to insure
guests receive outstanding customer service in all areas of the hotel.
• Manage multiple activities often in stressful situations.
• Works with associates to provide outstanding customer service to guests.
• Read, understand, interpret, and make decisions regarding information found in a variety of
related reports, financial statements, and other internal and external correspondence.
• Possess strong working knowledge of hotel operations and front office management as well as a
strong working knowledge of the hospitality industry.
• Ability to negotiate with confidence and to persuasively resolve guest issues.
• Communicate and counsel associates as necessary.
• Compose and express thoughts, both verbally and in writing, in a clear, professional manner to
ensure effective communications.
• Organize oneself, one’s work, and the efforts of others and be attentive to detail.
• Make effective judgments on the various components of the position and the property and to
effectively solve guest and operational problems.
Other Duties and Responsibilities
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work
hours and/or responsibilities for this job at any time.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so classified. All personnel may be required to
perform duties outside of their normal responsibilities from time to time, as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Experience/Education
College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination
of education and experience required.
Certificates & Licenses
Valid State Driver’s License (anyone driving a Company vehicle or required to drive as a part of their
job); Others required by Brand Standard and/or State Law.
Computer Skills
As required by Brand Standard and Company standards
Language Ability
Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.
Math Ability
Able to perform basic math problems.
Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem
solving.
Work Environment
The work environment characteristics described here are representative of those an associate
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. Work for this position is
usually performed in a climate-controlled environment. However, the associate may be required to
work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so
dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. While performing the duties of
this job, the associate is occasionally required to lift up to 40 pounds. The associate is frequently
required to talk and/or hear. The associate is constantly required to walk and stand, sometimes for
several hours at a time, and use their hands and fingers to operate a computer. The associate is
constantly required to use their vision to perform an activity such as but not limited to: viewing a
computer terminal, and reading
