Front Desk Agent

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Experience:
- Previous experience in the hospitality industry is preferred
- Familiarity with phone systems and phone etiquette
- Knowledge of hotel management software is a plus
- Excellent customer service skills with the ability to handle difficult situations calmly and effectively
- Multilingual skills are an asset
- Strong attention to detail and organizational skills

We offer competitive pay rates and opportunities for career growth within our organization. If you are dedicated to providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent.

Job Type: Part-time

Pay: $15.00 - $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person
• Resort

Ability to Relocate:

• Fort Myers, FL 33901: Relocate before starting work (Required)

Work Location: In person