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Form of work
SalaryAbout us
Holiday Inn Express Cocoa Beach is a small business in Cocoa Beach, FL. We are innovative, fast-paced, customer-centric and our goal is to create a warm and welcome environment for all of our valued guests.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- Relaxed atmosphere
- On-the-job training
- International workforce
- Lively atmosphere
Daily Responsibilities:
- Greet and welcome guests in a friendly and professional manner.
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance.
- Answer phone calls and respond to guest inquiries, providing excellent customer service.
- Handle guest complaints or concerns, resolving issues promptly, responsibly, and effectivelly.
- Assist guests with information about hotel amenities, local attractions, and directions.
- Maintain a clean and organized Front Desk area.
- Process payments and maintain accurate records of guest transactions.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent phone etiquette and communication skills
- Strong organizational and multitasking abilities
- Proficient in using computer systems and hotel management software (OPERA experience a plus).
- Ability to handle difficult situations with patience and professionalism.
- Knowledge of local attractions and amenities to assist guests effectively
Skills:
- Phone etiquette: Ability to handle phone calls professionally, greet callers, and provide accurate information.
- Hotel: Knowledge of hotel operations, services, and amenities.
- Guest services: Ability to provide exceptional customer service to guests, addressing their needs and concerns.
- Hotel management: Understanding of hotel operations, including reservations, check-in/check-out procedures, and payment processing.
- Hospitality: Commitment to providing a welcoming and comfortable experience for guests.
- Hospitality management: Knowledge of managing hotel operations to ensure guest satisfaction.
- Front desk: Experience working at the Front Desk of a hotel or similar establishment.
- Customer service: Ability to interact with guests in a friendly and helpful manner.
- Phone systems: Familiarity with operating phone systems for handling incoming calls.
- Guest relations: Skill in building positive relationships with guests to enhance their experience.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time, Seasonal
Pay: $13.00 - $15.00 per hour
Expected hours: 24 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work setting:
- In-person
License/Certification:
- CPR With First AID (Preferred)
Ability to Relocate:
- Cocoa Beach, FL 32931: Relocate before starting work (Required)
Work Location: In person
