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Form of workJob Title: Front Office Administrator
FLSA Status: Non-exempt
Classification: Full-time, 40 hours per week with occasional weekdays and weekends
Supervises: None
Reports to: Clinic Director
Principle Functions: The Front Office Administrator has responsibility for the daily operations of the front office, including scheduling, coordination of volunteer procedures, and clinical services support.
Qualifications:
- Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
- Exhibit strong commitment and dedication to the sanctity of human life and sexual purity.
- Agree with and be willing to uphold the Statement of Principle, Statement of Faith and policies of the center.
- High School Diploma or equivalent required.
- 2+ years of experience in a clinic setting or social services organization.
- Bilingual in English and Spanish, required
- Electronic medical record experience, preferred.
- Have experience with Microsoft Office computer applications.
- Exhibit excellent organizational skills.
- Be self-motivated, dependable, and responsible.
- Work well in a fast-paced environment.
- Excellent verbal and written communication skills.
- Attention to detail.
- Committed to providing the highest quality of customer service.
- Comfortable taking sensitive phone calls with vulnerable clients.
- Demonstrate compassion, cheerfulness, and professionalism.
Essential Job Functions:
- Ensure opening and closing procedures are ready for operation, including ensuring lobby and counseling rooms are ready to receive clients and kept tidy throughout the day
- Greet, receive, and assist all visitors, including clients, donors, volunteers and vendors.
- Provide intake forms for new clients, provide evaluation forms at end of appointments.
- Maintain client appointment schedule; schedule appointments, confirm upcoming appointments, manage appointment reminder system.
- Answer phones and voicemails, refer callers to appropriate resources, take messages.
- Assisting with training front office staff and/or volunteers.
- Review and respond to emails and correspondence in timely manner.
- Sort and distribute mail, including file, copy, or fax when necessary.
- Maintain Outlook calendar for the office, including volunteer and staff schedules, doctor and sonographer schedules, special events, Bible studies, group classes, etc.
- Maintain all client files; includes entering all files into database, updating after each client visit, closing files, updating birth information monthly, scanning and destroying paper files in compliance with policies and procedures.
- Provide copying support as needed.
- Call in prescriptions for prenatal vitamins as needed.
- Assemble positive/negative packs and update flyers as needed.
- Maintain Masters binder and server folders with current versions of all documents.
- Ultrasound appointments: prepare folders, confirm appointments.
- Baby Boutique: receive and store donations, issue receipts, write thank you notes.
- Help distribute material assistance to clients and maintain Material Assistance log.
- Maintain waiting lists and registrations for various programs, such as premarital counseling, Practical Fatherhood, etc.
Management Responsibilities:
- Train, delegate tasks, set schedule, and supervise Front Desk volunteers
General:
- Maintain strict confidentiality and professionalism when handling sensitive client information.
- Maintain clean, orderly reception area and waiting rooms; tidy bathrooms and common areas daily, water plants, empty trashcans throughout the week as needed
- Restock supplies as needed, and inform Clinic Director when new supplies need to be ordered
- Attend monthly staff meetings and weekly team meetings.
- Assist with special events, including annual fundraisers, 101's and church presentations as needed.
- Establish positive working relationships with staff members and volunteers.
- Other duties, as assigned.
