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Form of work
SalaryDMA Companies is a boutique real estate firm headquartered in Austin, Texas that specializes in the development, consulting, and management of top notch, mixed-income, mixed-use communities. We bring affordable and special needs housing to communities nationwide by utilizing the various private, state, and federal financing options. Our solid corporate structure enables us to provide the highest quality housing communities, while optimizing performance and achieving financial objectives. DMA is comprised of three distinct service lines (DMA Development Company, DMA Properties, and DMA Property Advisors) related to the development and management of affordable multifamily housing communities.
Why Work at DMA?
At DMA, our focus is on people. We apply this focus to every aspect of what we do, from designing to managing our communities. We have built a culture with customer service at its core. At DMA, you are family, not a number. DMA consistently shows they care about their employees through their actions by providing work/life balance, great benefits, development opportunities, mentorship/leadership opportunities, promoting from within, employee appreciation events, etc. This mentality starts at the top and richly flows down to our onsite staff. We are all here because we believe in what we do, and we truly are people focused.
About the community: our luxury community is 250 units located in Austin, Texas.
About the position: this position is part-time; hourly; Monday - Friday, 9am - 3pm daily
Summary and Responsibilities
The Front Desk Administrator reports directly to the Property Manager. As the Front Desk Administrator, you are responsible for providing excellent customer service to residents and prospects. Positively represents DMA by adhering to quality standards and a customer focused approach.
- Works with Property Manager to ensure that organizational are achieved while adhering to DMA community standards.
- Assists prospects with rental applications, answering questions within area of knowledge
- Handles situations with residents as they arise
- Properly maintains a daily log documenting all property walks and notates any security, safety, and/or property violations.
What you will need to be successful:
- At least 1 year of customer service, Resident Services, and/or Leasing experience required
- Ability to act as the gate keeper; providing support to residents and prospects
- Ability to handle difficult situations as they arise, using diplomacy and professionalism
- Professional skills needed for this position include adaptability, ethical, honest, initiative, integrity, reliability, and strong verbal and nonverbal communication.
- Abilities and skills needed for this position are conflict resolution, decision making, emotional intelligence, self-directing, situational awareness, and working independently.
Working Environment/Physical Demands:
Normal physical activity can be strenuous and will involve prolonged sitting. This position may require the employee to bend, crouch, reach, and walk. This position may require the employee to be able to occasionally lift, push/pull, or carry up to 25 pounds.
