Front Desk Administrator

Job Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Team Member at Elite Performance Gym! As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, attention to detail, and enjoy working in a fast-paced environment, we encourage you to apply.

Responsibilities:
- Greet and welcome clients in a friendly and professional manner
- Check-in and check-out guests with a positive attitude
- Answer phone calls and respond to inquiries in a timely manner
- Assist clients with reservations, changes, and cancellations
- Provide information about gym to any new members inquiring
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Maintain cleanliness and organization at the Front Desk area and gym

Requirements:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Excellent organizational and multitasking abilities
- Proficient in computer skills, including typing and data entry
- Familiarity with administrative tasks such as filing and record keeping
- Knowledge of Google Suite or similar software is a plus

Please note that this job description is not exhaustive and additional duties may be assigned as needed. We offer competitive compensation and benefits packages for eligible employees.

If you are interested in joining our team as a Front Desk Agent, please submit your resume for consideration. We look forward to hearing from you!

Hours:

Monday: 12pm-8:30pm

Wednesday: 12pm-7:30pm

Friday: 12pm-6:30pm

Job Type: Part-time

Pay: $16.75 - $17.00 per hour

Expected hours: 21 per week

Schedule:

• Day shift
• Evening shift

Work Location: In person