Front Counter/Dispatcher

Purpose of Job:

Handle all incoming phone calls and dispatch hot-shot request in a timely and orderly fashion in order to best meet the needs of our dealers in most efficient manner possible.

Job Components:

• Handle All incoming phone calls in a professional manner and dispatch hot-shot request in the most timely and orderly fashion.
• Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible. .
• Wait on and handle all walk-in customers by providing each and every customer with courteous service and information to satisfy their battery need(s). .
• Handle and balance invoices generated. .
• Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate.

Qualifications:

• Basic computer skills and ability to utilize the internet
• Good knowledge of the geographical area
• Strong communication skills and customer service skills.
• Ability to multi-task
• Previous experience in telephone and dispatch operations is a plus.

Work Environment:

• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
• Specific vision abilities include close vision, depth perception and ability to adjust focus.
• Ability to lift and/or move 50+ lbs.
• May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Multi-line phone systems: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Largo, FL 33773: Relocate before starting work (Required)

Work Location: In person