Dispatch/People Manager

We are looking for an enthusiastic/energetic and proactive DISPATCH MANAGER who can handle a demanding yet rewarding position. THE MOST IMPORTANT ASPECT OF THIS POSITION IS MANAGING PEOPLE – with emphasis on the responsibilities and tasks below. THE SUCCESSFUL APPLICANT MUST HAVE STRONG PEOPLE MANAGEMENT SKILLS. Our clients expect a very high standard of service and our team members are essential to providing that service. We are a 24-hour/ 365 days a year business.

Responsibilities and Tasks:

• People management – learn and understand individual team members to become aware of each person’s strengths and weaknesses.
• Identify motivational factors of each individual team member.
• Keep abreast of possible changes in the motivation of each staff member to ensure team members are always engaged and interested/ enthusiastic to consistently perform at a high level of performance and accuracy.
• Ascertain your strong team members and those who need help to improve.
• Be vigilant of changes in team members performance and investigate accordingly.
• Continuously work to improve each team member skills.
• Match team members skills with the variable demands of the schedule - balancing the sometimes frequently changing needs of the Department and placing the right employee in the right place at the right time.
• Prepare the weekly shift schedule.
• Ensure client care by proactively ensuring complete client satisfaction, building client relationships, consistently/promptly attending to customer complaints with explanations, situational fixes (if possible) and advising clients of subsequent preventative practices.
• Manage valid vacation and time off requests.
• Ensure sufficient coverage during call outs, sickness etc.
• Ability to stay calm during stressful situations.
• Recruit, as and when needed, in conjunction with the General Manager.
• Convey company culture and identity to team members in an appropriate manner.
• Ensure that any and all opportunities are relayed to the Sales department.
• Always convey the company image in the best possible light.
• Work within the provided staff budget.
• Coordinate and manage training and development of team members.

Requirements:

• Minimum of 3 years of people management experience.
• College educated.
• Organizational skills including managing priorities.
• Supervisory skills.
• Customer service.
• Oral and written communication skills.
• Ability to learn new software.
• Proficient in Microsoft Office.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Fort Lauderdale, FL 33309: Relocate before starting work (Required)

Work Location: In person