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Form of workHelp Desk Specialist (Senior)
Personnel Qualifications:
- At least five (5) years of experience as a Help Desk supporter.
- At least two (2) more years of managing a Help Desk.
- Knowledge of ServiceNow ITSM preferred.
- Knowledge of or certification in ITIL Foundations preferred.
Capabilities:
- Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
- These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
- Excellent oral communication skills.
- Detail oriented in order to keep detailed notes on tickets.
- Highly organized to keep Help desk tickets order.
