Fraud Strategy Analyst

Job Description

• Analyze fraud vectors across SquareTrade's platform – complete end-to-end analysis that allows us to better identify the bad actors and improve to improve the experience of good users
• Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership
• Outline policies and procedures for mitigating fraud, and ensure compliance within our Operations teams
• Develop and implement novel fraud fighting platforms by defining requirements and working cross-functionally with technical teams (i.e., engineering, product, and analytics) to enable fraud risk decision strategies across multiple technology platforms.
• Manage components of the Fraud ecosystem that detect and prevent fraud
• Contribute to projects and strategic initiatives for both fraud prevention and support of business growth
• Manipulate and understand large amounts of complex data to monitor and uncover behaviors and trends in fraudulent activity.
• Engage with stakeholders across the company in support of the organization’s strategic programs and goals
• Use data-driven decision-making to identify potential fraud and investigate potential fraudulent activities
• Identify new opportunities and strategies to strengthen controls and processes
• Reduce fraud losses through identification of trends and development of trust and safety strategies and business rules;
• Improve the efficiency of trust and safety processes, including alerts and review processes; and
• Minimize negative customer experiences by understanding friction points and implementing technology-based solutions to manage trends.

What’s Great About This Role?

• You will be a stakeholder in the strategy development and operational execution as we tackle issues related to fraud across the company
• You’ll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent them
• You’ll identify and implement tools to help the organization identify and address fraud
• You’ll work on interesting problems that have a real and direct impact on the business
• You’ll tackle global issues and work on different regional fraud challenges around the world
• You’ll gain a deep understanding of our business, market trends, and best practices
• You’ll be part of a highly impactful team that takes ownership of projects and drives change.
• With lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won’t get bored

Qualifications

• You have at least 2 years of Fraud management experience in Fraud Strategy or Fraud Operations areas, developing fraud prevention strategies, policies, and procedures
• Experience with various fraud detection, device profiling, customer verification, document verification technologies is highly preferred
• Experience working with law enforcement is highly desirable
• You can represent the company in legal and regulatory matters
• You collaboratively work with functional groups such as Customer Service, Product Management, and Technology to build/enhance tools, data sources, system capabilities, and fraud detection methods
• You have problem solving and excellent analytical skills and knowledge of data abstraction (using SQL/R/SAS/Python/etc) with proven ability to process vast amounts of data into meaningful information

You are our ideal candidate if:

• You are intellectually curious, analytical, and detail-oriented, you’re passionate about asking questions, and delivering tangible results
• You utilize statistical methodology to collect data that can identify fraud trends and improve or develop new controls to mitigate further occurrences
• You generate useful business reports and communicate trends, findings, proposals/solutions to Management and Stakeholders
• You can effectively interact with managers and leaders

Additional Information

At SquareTrade you'll have access to:

• Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforce
• Inclusive fertility care plan
• 5% company match into 401(k)
• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Career experience programs, tuition reimbursement and unlimited access to online courses to support your professional growth
• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
• Flexible paid time off plus a generous holiday schedule
• Paid volunteer time to give back to the community
• Hybrid work arrangements
• $80 monthly internet connectivity stipend
• Reimbursement for in-home office setup
• Various corporate perks and discounts

(Colorado Only) Pursuant to applicable law, SquareTrade estimates the possible compensation for this role, if hired in Colorado, to be within the following range: $26.00- $36.00. (Per hour)

The Team: http://www.squaretrade.com/leadership

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.