Fraud Investigator - Hybrid

In this role, you will be responsible to investigate suspicious and unlawful activity directed at the credit union membership. Identify fraudulent activity and pursue collection of accounts causing credit union loss.

• Conduct investigations on internal and external cases to include but not limited to interviews, discovery and analyzing evidence, case documentation and management, filing with local, state and federal law enforcement agencies and facilitating case resolution through multiple methods civil proceedings and/or criminal prosecution and restitution.
• Analyze financial statements and other submitted customer documents (W-2, VOE, VOD, etc.) to detect fraud, identity risk, and loss exposure to prevent or limit losses.
• Responsible for utilizing case management systems or processes to manage individual caseloads, document and archive assigned cases from case origination through resolution, and accurately articulate the circumstances and events of the investigation.
• Assist with technically complex accounts involving multiple relationships, tiered and complex transactions, and ACH debit involving high-risk and complex fraudster schemes.
• Process victim fraud claims including checks, forgeries, plastic cards, ACH, wires, etc. and process provisional credits on member fraud claims.
• Support call center and members on fraud-related matters and support business partners to ensure appropriate actions are taken to mitigate losses and loss exposure.
• Remain current with compliance-related issues including but not limited to Bank Secrecy Act (BSA) Suspicious Activity Reporting (SAR), and Elder Financial Abuse and make required referrals to BSA Department and/or Adult Protective Service.
• Responsible for complying with BSA laws/regulations and updating departmental procedures.
• Partner and participate in law enforcement networks for current fraud, security and operational trends/concerns.

Education:

• Bachelor’s Degree in Business, Finance or Related – Minimum

Years of Experience:

• 3 years - Fraud investigation or related - Minimum

In Lieu of Education:

• 6 years - Fraud investigation or related 

As a thank you for joining our team, you’ll benefit from: 

• Competitive medical, dental, and free vision benefits
• Paid parental leave
• Competitive compensation plan
• Gym memberships discounts
• Generous PTO and banking holidays off 
• Tuition reimbursement
• 401k with immediate employer match and vesting

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.