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Form of workJob Description
Franchise Training & Development Manager
Who are we and what do we do?
Edible® is a leader in the gifting category with delicious, hand-crafted offerings which we’ve expanded to a range of gifts and treats for every moment. From our signature Edible Arrangements® Fruit Bouquets, Dipped Fruit® boxes, fresh fruit smoothies and more, Edible’s exceptionally crafted gifts and treats continue to fill the world with goodness. Through Edible’s 1,000 independently owned franchise locations, the mission of the brand - no matter how big it gets - is to WOW you with every piece of fruit that’s dipped, box that’s filled, or arrangement that’s hand-delivered.
Through all our incredible years, we’ve remained committed to our 5Ps:
- Promise–To WOW each and every customer.
- Products–Natural, novel, and delicious.
- Places–Stores, vans, and edible.com.
- People–Both our corporate and in-store employees.
- Purpose–To celebrate what’s good in life.
Job Summary:
As the Franchise Training and Development Manager at Edible Brands, you will play a pivotal role as a Senior Individual Contributor in shaping the future of our franchise network. This position is not just about design and development; it's about rolling up your sleeves to design, and develop brand new training programs to ensure our franchisees receive top-notch training and support whether you’re delivering the training yourself or facilitating train-the-trainer initiatives.
You will have a big impact on brand standard initiatives for continuous improvement and elevation of operations across the Edible franchise system by leading and executing multi-tiered, integrated, and year-round training programs for every audience in the brand including field team members, store managers, franchisee owners, regional business managers, and corporate employees.
You will closely partner with Operations, Business Development, Innovation, Marketing, Technology, and the leadership team to ensure we deliver learning programs that achieve successful sales, profits, and high customer satisfaction.
Location: This position will be based onsite out of our home office in Sandy Springs, GA.
Essential Function and Responsibilities:
- Develop and lead a fully integrated Franchise Training and development program with innovative, effective, and engaging content using a variety of learning modalities, including but not limited to, eLearning and Instructor-led training
- Analyze, design, develop, implement, and evaluate Franchise Training and development programs and instructional content focused on customer service, leadership, and operational excellence.
- Assess and re-shape curriculum and content for franchisee training programs as needed, including the new store opening process and store manager training.
- Collaborate with subject matter experts and cross-functional partners to design and develop training in support of Go-To-Market initiatives.
- Execute innovative training and development best practices measured by key business results, employee and guest loyalty and retention, and talent development industry recognition.
- Proactively drive and support change management programs and tactics
