Food Service Management

13th Floor/Pilot, LLC is a large multi-concept franchisee of Cinnabon, Auntie Anne's Pretzels, and Jamba with aggressive yet achievable expansion plans.  We are hungry for reliable and talented people to join our management team  We are looking for individuals who possess these skills:

• Leadership

• Enthusiasm

• Interpersonal skills

• Good grasp on how to read financial reports and create action plans

• Organization

• Strong Work Ethic

• Sanitation orientation

• Responsiveness

If you possess any degree of the above skills, and are looking for a growth-oriented career, we have immediate openings at the General Manager, Assistant Manager,

and Crew Leader positions. The management team is responsible for increasing sales and profits through sound financial and operational management and leadership practices.

POSITION: General Manager, Assistant Manager, Crew Leader

Full Time

Non-Exempt Status (Hourly)

Requirements:

DUTIES AND RESPONSIBILITIES:

• Greets and engages each Guest with the ability to suggestive sell multiple food and beverage product.
• Demonstrates Attentive, Cheerful and Timely standards for service.
• Provides product samples to all potential Guests
• Consistently delivers high-quality products.
• Maintains and delivers high-quality products using the approved production systems.
• Demonstrates knowledge of products and service.
• Uses WOW Service to enhance the Guest’s experience.
• Works with other team members to pro-actively react to the Guest’s needs.
• Models and promotes the company culture.
• Maintains facility cleanliness during the shift.
• Follows the approved cleaning schedule.
• Demonstrates a “clean-as-you-go” mentality
• Achieve certification on all crewmember position qualifications.
• Consistently uphold all product to standards.
• Follows procedures outlined in the Training Guide Manual.
• Follows cash control and security policies outlined in the Company Manual.
• Demonstrate proficiency in register discounts and promotions.
• Maintains safe and healthy workplace conditions for Guests and other crew members.
• Immediately reports accidents and other incidents to bakery management immediately.

CRITICAL SKILLS:

• Delivers WOW! Service 

• Strong teamwork and interpersonal communication skills.

• Is honest and has integrity.

ESSENTIAL PHYSICAL REQUIREMENTS:

Must have the ability to:

• Ability to communicate with Guests and co-workers.

• Ability to Perform basic addition and subtraction and make provide correct change to Guests.

• Ability to Process information through the POS register system.

• Ability to operate and care for equipment.

• Ability to lift up to 35 lbs.

13th Floor/Pilot, LLC (“13P”) is large franchisee of Cinnabon
Bakeries, Auntie Anne’s Pretzels, and Jamba (formerly Jamba Juice) in California and Canada. We currently operate 61 locations.