Food Server

General Summary:
Responsible for coordinating the entire workstation and communicating with front – and back-of-the-house personnel to provide a dining experience that meets or exceeds guests’ expectations. The way this is achieved is by an overall positive guest satisfaction in an assigned area that includes but is not limited to the cleanliness of the area, drinks filled and tables bussed. Food Servers ensure that their orders are processed and prepared correctly according to the guest's special requests in a timely manner. Observe diners to ensure that guests are satisfied with the food and service, respond to additional requests, and determine when the meal has been completed. Total bill and accept payments.
Duties and Responsibilities:

• Meet and greet guests (internal and external) with a smile.
• Greet guests with “Welcome to..” and thank them when they leave.
• Must wear slip-resistant shoes.
• Inform guests of specials and menu changes, make suggestions and answer questions regarding food, beverage and service.
• Process guests orders to ensure all items are prepared properly and on a timely basis.
• Communicate with hos/hostess, bus persons, kitchen staff, and bartender and coordinate entire station to ensure guest satisfaction with the food and service.
• Observe diners to ensure that guests are satisfied with the food and service, to respond to any additional requests, and to determine when the meal has been completed.
• Total bill and accept payments.
• Process all comp food and beverage following company policies and procedures.
• Serve food and beverage to guests
• Customer service
• Menu knowledge
• Follow sequence of service
• Complete assigned side work
• Suggestive selling and upselling of products
• Being exceptional not just acceptable
• Responsible for cleanliness and proper set up of their assigned sectioned tables.
• Total responsibility of tables to include, but not limited to bus tables, drinks filled, cleanliness of area (floor, chairs, tables, etc.) and clean ashtrays
• Maintain a sanitary workstation
• Assist other servers when needed
• Follow all company policies and procedures
• Refill condiment bottles
• Work as a team with co-workers
• Training new Food Servers
• Anticipate needs of guest
• Other duties as assigned

Physical Demand:Length of time
Stand 2/3 +
Walk 2/3 +
Talk / Hear 2/3 +
Use hands to finger, handle or feel 2/3 +
Climb or balance up to 1/3
Stoop, kneel, crouch, or crawl 1/3 – 2/3
Reach w/ hands & arms 2/3 +
Taste or smell up to 1/3
Weight to be lifted or force to be exerted:Amount of time
Up to 10lbs 1/3 - 2/3
Up to 25lbs up to 1/3
Vision Requirements:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 + feet)
• Color vision (ability to identify and distinguish color)
• Peripheral vision (ability to observe an area that can be seen up/down or to the left/right while eyes are fixed on a given point)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Work Environment:Amount of time
Wet, humid conditions (non-weather) up to 1/3
Work near moving mechanical parts up to 1/3
Fumes or airborne particles up to 1/3