AddressPosition Overview:
The primary responsibility of the Floor Manager - Housekeeping at The Venetian Resort is to oversee the Team Members on their floor and his/hers stations(s) on any given day. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Supervise and manage 2 to 3 floors of guest suites (approximately 200/300 suites).
- Supervises 9 to 27 housekeepers daily.
- Supervise 2/3 Floor Attendants daily.
- Update all facilities issues in HotSOS (using the IVR system).
- Assigns workload, inspects suites & rooming area.
- Supervises, trains, & inspects the performance of assigned Housekeepers, Evening Shift Housekeepers and Floor Attendants, ensuring that all procedures are completed to the hotel’s standards.
- Assist where necessary to ensure optimum service to guests.
- Assist in the inspections and evaluation of Housekeepers and Floor Attendants job performance.
- Conducts 7 written inspections daily.
- Conducts up to 25 visual inspections daily.
- Issues discipline to the team members (up to CDD).
Additional Duties & Responsibilities:
- Inventory all supplies submitting to Assistant Director of Finance.
- Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
- Successfully manages a 5-Star and 5-Diamond Housekeeping Team.
- Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
- Monitors team performance in all phases of service and job functions; rectify deficiencies.
- Manage staff and organize department functions in accordance with company guidelines.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
Minimum Qualifications
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Working knowledge of OSHA standards and Regulations, including all safety Standards and Evacuation procedures.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including evenings, weekends and holidays.
Minimum Qualifications:
- 18 years of age.
- Proof of authorization/eligibility to work in the United States.
- High school diploma or equivalent.
- Must be able to obtain and maintain any certification or license, as required by law or policy.
- 2 years of experience as a housekeeper or in a Hotel Operations role.
- 2 years of supervisory experience at a 4 star property preferred.
- Proficiency in basic computer skills.
- Proficiency in Microsoft Office, LMS and HOTSOS preferred.
Physical Requirements:
Must be able to:
- Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
