Fleet It Technician

Position Title: Fleet IT Technician

Department: Technology

Reports to: VP of Information Technology

Category: Salary NonExempt

Position summary:

The Fleet IT Technician will provide 1st tier support to identify, investigate and resolve technical problems and perform regular maintenance on mobile frac fleet networks in a Windows-based environment.

Responsibilities:

• Provisions new devices (computers, monitors, switches, etc.) and tracks and maintains company computing assets tied to operating fleet equipment
• Supports network devices, PCs, servers, printers, cameras, and other devices
• Monitors ticketing system for assignment and completion of trouble tickets/requests
• Documents resolutions, escalates unsolved issues, and produces user-facing guides and FAQs to facilitate self-service

Attributes:

• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
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Position Requirements:
 

• 2+ years experience with installation and repair of computing hardware and software
• 2+ years experience with basic computer networking
• Experience with Windows OS architecture and management tools (patching and administration)
• High school graduate (preferred)
• Relevant industry experience is an asset