Essential Functions:

• Loan Administration: Manage all aspects of the mortgage loan after it has been originated, including processing payments, maintaining accurate records, loan modifications, and handling escrow accounts for taxes and insurance.
• Member Service: Provide support and assistance to members regarding their mortgage accounts, including answering questions, addressing concerns, and helping with any issues that may arise during the life of the loan.
• Reporting: Provide accurate and timely reports to key stakeholders and regulators, as required, including loan performance and compliance with applicable laws and regulations.
• Fraud Detection and Due Diligence: Participate in fraud due diligence to detect and prevent potentially fraudulent activities. Stay vigilant for red flags and anomalies in loan applications. Collaborate with management and internal subject matter experts to implement mitigation strategies.
• Quality Assurance and Control (QA/QC): Supports mortgage underwriters and processors to confirm the accuracy of loan documentation and ensure compliance with approval conditions, regulations and applicable laws pre and post loan closing for all externally and internally originated mortgages.
• Compliance and Knowledge: Stay updated with industry trends, market conditions, and mortgage lending laws and regulations to ensure compliance. Stay updated on mortgage regulations and ensure compliance with RESPA, TILA, HMDA, ECOA, and other applicable regulations. Maintain a strong knowledge of company lending policies and guidelines to make service loans effectively. Ensure that all servicing activities adhere to company policies, procedures, and regulatory requirements.

• Knowledge of mortgage regulations, including but not limited to RESPA, TILA, HMDA and ECOA, is essential for this position.
• Proficiency in escrow analysis and loan modification processes preferred.
• Attention to detail with strong analytical abilities.
• Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Strong problem-solving skills and the ability to think critically.
• High level of integrity and ethical standards in handling sensitive financial information.
• Ability to work independently and as part of a team in a fast-paced environment.

• Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Priority Setting – Spends their time and the time of others on what’s important; quickly zeros in on critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Time Management – Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customer and gains their trust and respect.
• Ethics and Values – Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what they preach.

PhysicalDemands:

• Must be able to lift up to 10 pounds.
• Requires standing and/or sitting for an extended period of time.