Field Technical Support

BCforward is currently seeking a highly motivated Field Technical Support for an opportunity in Des Moines, IA.
Position Title: Field Technical Support
Location: Des Moines, IA
Anticipated Start Date: 24th - June - 2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6+ Months
Job Type: [FULL TIME (>%3D30 HRS WEEKLY), [CONTRACT/TEMP TO HIRE/PERM], [Remote]
Pay Range: $25/hr - $27.59/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Description:

• Provide basic Technical Support in infrastructure services, assisting with routine tasks.
• Participate in infrastructure projects and tasks to gain hands-on experience and knowledge.
• Support basic monitoring and routine troubleshooting of infrastructure systems.
• Work with team members to address infrastructure-related needs and day-to-day operations.
• Assist in the development and maintenance of infrastructure documentation.
• Show eagerness to learn and grow in a technical role.
• Develop foundational technical skills and knowledge.
• Follow established best practices and standards in infrastructure service delivery, under supervision.

Basic Qualifications:

• Typically, 2+ years of relevant work experience
• A strong desire to gain experience in infrastructure technology analysis
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus

Keyword: Breakfix, Laptop, Desktop, Troubleshooting, Field Technician
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 223552 when responding to this ad.