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Form of workAt Lee Enterprises, we're passionate about informing the communities where we live and work. As one of the nation's leading media companies, we thrive on delivering state-of-the-art news, advertising and marketing solutions. To help drive our future, we are looking for a Quality Assurance and Technical Support Specialist to join our development group.
As a Quality Assurance and Technical Support Specialist, you will play a pivotal role in maintaining the high standards of our data platforms. This position involves a combination of Quality Assurance testing, issue resolution, and Technical Support to guarantee a positive user experience. You will collaborate closely with cross-functional teams, including contractors, developers, product managers and stakeholders to address challenges promptly and enhance the quality of our platforms.
This fully remote, full-time role will report to the Director of Data Platforms.
Responsibilities:
- Quality Assurance
- Develop and execute a comprehensive test plans based on how users interact with the platforms.
- Conduct thorough testing of new features, enhancements, and bug fixes.
- Build test plans for automated testing scripts to ensure efficient and effective testing processes.
- Collaborate with developers to identify, troubleshoot, and resolve defects.
- Technical Support
- Provide prompt and effective Technical Support to users via an internal ticketing system and email.
- Troubleshoot and resolve user issues related to platform functionality and account management
- Document and escalate technical issues to development and product team
- Assist in creating and maintaining support documentation, release notes and FAQs
- User Experience Enhancement
- Conduct usability testing to identify areas for improvement in user experience
- Collaborate with product and design teams to address user feedback and implement enhancements
- Stay updated on industry best practices and emerging trends to contribute to the platforms continuous improvement
- Collaboration
- Work closely with cross-functional teams to understand project requirements and changes.
- Participate in agile development processes, providing feedback during sprint planning and reviews.
Qualifications:
- Bachelor's degree
- Proven experience in Quality Assurance or Technical Support roles
- Understanding of testing methodologies, tools and best practices
- Experience in providing Technical Support to end-users
- Proficiency in automated testing tools and scripting languages
- Excellent communication and collaboration skills
- Preferred Qualifications:
- Familiarity with web and mobile application testing
- Knowledge of data flow and solutions Data Layer, Google Tag Manager, Google Analytics, Big Query,
- Exposure to agile development methodologies
Pay: $60,000 - $75,000
Why Join Us?
Lee Enterprises offers competitive wages in a dynamic, interesting work environment with career growth opportunities. We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match. We also offer generous paid time off to allow the flexibility to balance personal life and work. This includes paid parental leave for new parents.
Lee Enterprises is a major subscription and advertising platform and a leading provider of local news and information, with daily newspapers, rapidly growing digital products and nearly 350 weekly and specialty publications serving 74 markets in 26 states. Lee websites reach more than 34 million digital unique visitors.
Lee Enterprises is proud to be an equal opportunity employer. We are committed to attracting and retaining a workforce whose diversity reflects the communities we serve. Lee embraces change, and we recognize that we must create and maintain a culture of fervent inclusion. For more information about Lee, check us out at www.lee.net.
We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.
- Pay Type Salary
