Technical Support Specialist

Employment type: Full-time
Compensation: $15-16 / hour start
Location: KS, MO, or IA Residents Only.

ISPN is a proud employer providing job opportunities in the Technical Support field in Kansas City and surrounding areas for over 27 years, and we are happy to announce we have expanded our technician employment opportunities throughout the states of KS, MO, and IA!

About ISPN:
ISPN provides 24/7/365 Technical Support solutions over the phone for internet, phone, and video services across the United States & Canada. If you have a background in IT Support, Customer Service or simply enjoy working with computers, routers, and network connectivity - we encourage you to apply! Details regarding ISPN’s Tech Support positions are as follows:

• Employees will perform all training and job duties from your own personal dwelling / work space
• Positions start at $15.00/ hr
• Additional pay incentives available based on flexible shift placement following training, up to $1.50 hourly.
• Monthly & Quarterly bonus incentives available for outstanding Merit and Attendance.
• Overtime available to those working beyond 40 hours
• 401K w/ generous company match available following waiting period.
• Full Time status is available on day 1 for individuals who work 40 hours.
• (Full time employment includes medical, dental, and vision insurance offerings, as well as paid vacation, sick time, holiday pay)

Requirements:

• A stable internet connection (10/5 Mbps or better), an efficient PC/MAC desktop or laptop, and an available Ethernet port on your network switch, modem or router are required.
• Webcam and Audio speakers are required to complete our Zoom based Technical Training, and for Team Participation during ISPN employment.
• We are only hiring for FT roles at this time.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Job Type: Full-time
Salary: $15.00 - $16.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Experience:

• Customer service: 1 year (Required)
• Software troubleshooting: 1 year (Preferred)
• IT support: 1 year (Preferred)
• TCP/IP: 1 year (Preferred)
• Technical support: 1 year (Preferred)

ISPN is looking for hard-working, courteous individuals who can provide patient customer service pertaining to technical issues, home networking, and end user devices. If you are motivated by solving complex problems, confident in your knowledge of networking, possess a passion for technology, and find joy through assisting others, we encourage you to send an application for this position!

Come join a great team!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Application Question(s):

• ISPN is only hiring in the states of KS, MO and IA at this time. Are you located in Kansas, Missouri or Iowa?

Experience:

• Customer service: 1 year (Required)
• Software troubleshooting: 1 year (Preferred)
• IT support: 1 year (Preferred)
• TCP/IP: 1 year (Preferred)

Work Location: Remote