Field Service Representative

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today! 

Role:

The Field Service Representative (FSR) will be responsible for providing on-site technical customer service. This position will include chemistry test, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position.

Main Responsibilities:

• Installs and services chemical feed and water treatment equipment at designated locations;

• Acts as technical consultant and liaison with customer management and technical counterparts;

• Provides service and support to customer sites within territory;

• Provides knowledge/support to the account managers within the region with respect to the company’s newest technologies for digitization and chemical feed and control solutions;

• Provides training and information sessions to the account managers on this technology; 

• Performs water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis;

• Troubleshoots and repairs pumps, instruments and control panels; 

• Calibrates feed pumps, controllers, feed rate charts and maintains log sheets;

• Conducts preventative maintenance on chemical feed pumps, controllers and instrumentation;

• Maintains inventory of spare parts (lube oil, tubing, piping, etc), and adequate supply of
  reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis. 

Qualifications/Requirements:

• 2 years of laboratory, plant-site or maintenance experience;

• Engineering Degree or 2 years of technical training (college, military, technical/vocational
  school);

• Familiarity with water treatment processing;

• Strong communications and interpersonal skills, customer service and results oriented with strong analytical skills and business acumen;

• Team player, willing to work independently (after proper training), hands-on, self-motivated, and self-starter;

• Ability to read and interpret instruction manuals, safety manuals, etc…;

• Mathematical skills, including math operations in all units of measure, using whole numbers, fractions, decimals, ratio and percentages;

• Valid driver’s license and satisfactory driving record;

• Willing to submit to a background investigation (Motor vehicle record, criminal, education
  and prior employment), physical evaluation and drug screen;

• Unrestricted authorization to work;

• Ability and willingness to travel within the Region as required to support the customers; 

• Ability and willingness to work in range of environments to include but not limited to refineries, industrial facilities, manufacturing facilities, and power industry facilities; 

• Must be willing to work in heavy industrial settings (steel/refining etc).

We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!