Patient Service Representative

Welcoming all who need care

Heartland River City is now hiring Full-Time Patient Service Representatives (PSR)!

Job purpose

Serves patients and staff within the front desk and outreach by promoting a positive and welcoming experience at Heartland Community Health Center. Is a team-player who provides administrative and scheduling support for clinical staff and a willingness to step in wherever needed. Carries work assignments and scheduled tasks through to completion while continually focusing on Heartlands mission with an emphasis on patient-satisfaction.

Duties and responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
• Assists with Front Desk responsibilities, including: checking patients in for scheduled and walk-in appointments; maintaining patient accounts by obtaining and updating personal and financial information; protecting patients’ rights by maintaining confidentiality of personal and financial information; optimizing patient satisfaction, provider time, and treatment room utilization by scheduling appointments and jockeying the schedule in an efficient manner
• Answers incoming phone calls and directing inquiries, as needed; verification of insurance through online portals and EHR software; daily confirmation calls; patient outreach via phone, mail, and patient portal
• Assists Patient Services Supervisor for daily coordination of functions such as encounter entry, billing, collections, payment collection and posting, responding to client inquiries, and days ending procedures
• Ability to learn and efficiently utilize eCW software
• Other special projects and duties as assigned

Qualifications

• High School diploma or equivalent is required
  
• Must have Patient/Customer Care experience in a healthcare environment (physician’s office, dental clinic, or hospital)
• Customer-service oriented; patient-centered focus that promotes the satisfaction and well-being of those we are called to serve
  
• Ability to handle money and reconcile daily deposits, as needed
• Demonstrates high level of confidentiality
  
• Strong verbal communications skills and ability to communicate ideas and concepts successfully
• Demonstrated ability to remain calm when under pressure and ability to work well in a fast-paced environment
• Good computer skills and knowledge of Microsoft programs
• High energy, positive attitude, ability to work autonomously, flexibility, teamwork, attention to detail, and high degree of initiative
• Agrees to uphold Heartland’s guiding values of Compassion, Respect, Collaboration, and Integrity.

• Regular and predictable attendance is an essential function of the job

Working conditions

• Position is located in a busy clinic
• The incumbent will be faced with constant interruptions and must meet with others on a regular basis
• Job tasks are performed in close physical proximity to other people
  
• Requires working indoors in environmentally controlled conditions
• Includes exposure to disease or infections

Physical requirements

• Requires sufficient visual acuity to be able to read and write and operate equipment common to this position
• Requires sitting, standing, ambulating, and dexterity in hands
• Required to read, write and speak English
• Occasionally lift items weighing up to 25 pounds

• Details
  
• Hours M – F from 7:30 am – 7 pm as needed. (Occasional Saturdays as needed)
• Hours are approximate and may be altered by supervisor(s) as needed
• Shifts are generally 8 hours in length
  
• Part-Time Employees will work hours as scheduled and agreed to by the supervisor.