Guest Service Representative - Nicu - Prn

Schedule:
PRN - as needed, no guaranteed hours, not benefit eligible
Shift:
Other (United States of America)
Weekly Work Schedule:
variable day shift
Job Information
Exemption Status: Non-Exempt
A Brief Overview
The Guest Service Representative presents an observant, friendly, helpful first impression to anyone entering and exiting the main entrance of the health center.
Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• 1 year Customer service experience. Required
• 1 year Clerical experience. Preferred

Skills and Abilities

• Ability to read and speak effectively with customer and staff. (Required proficiency)
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. (Required proficiency)
• Ability to use e-mail to stay informed of health center communications. (Required proficiency)
• Ability to look patient appointments up in EPIC. Access email to stay informed of Health Center communication. (Required proficiency)

What you will do

• Welcomes all patient, visitors, guests, etc. into the center. Uses FAQs and scripted language to answer standard questions or convey consistent messages.
• Safely assist customers to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.
• Maintain adequate supply of wheelchairs and other guest aids are at main entrance. Check for any broken or unsafe wheelchair, place a sign on the chair "broken", and take the chair to the Facilities Management department. Provide routine sanitation of wheelchairs located at main entrance.
• Ensure that all oxygen tanks left at the main entrance are properly taken to a nursing floor for storage.
• Observes and notifies Facilities Management if repairs need to be made. Observes and notifies Security in the case of an emergency or escalated situation. Notifies nursing or healthcare staff in the case of a medical emergency. Calls transportation services for patients, when needed.
• Maintain a well-kept area by straightening up the magazines, throwing away trash or straightening the furniture.
• Assist incoming customers by offering to carry patient belongings for those being admitted to the hospital.
• Ensure that all oxygen tanks left at the main entrance are properly taken to a nursing floor for storage.
• Train new volunteers in department procedures.
• Interacts with other staff members in a way that promotes a positive work environment.
• Check that there are adequate supplies in the information kiosks and replenish supplies as necessary.
• Assist staff/volunteers with various mailings by addressing labels and sorting for mail.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• On-Site; No Remote

Scope

• No Supervisory Responsibility

• No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Occasionally 1-3 Hours
• Crawling: Rarely less than 1 hour
• Crouching: Occasionally 1-3 Hours
• Driving (Automatic): Rarely less than 1 hour
• Driving (Standard): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Frequently 3-5 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Frequently 3-5 Hours
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 25 lbs
• Operate Foot Controls: Occasionally 1-3 Hours
• Pulling: Occasionally 1-3 Hours up to 25 lbs
• Pushing: Occasionally 1-3 Hours up to 25 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs
• Repetitive Motions: Occasionally 1-3 Hours
• Sitting: Occasionally 1-3 Hours
• Standing: Occasionally 1-3 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Occasionally 1-3 Hours
• Walking: Occasionally 1-3 Hours

Physical Demand Comments:
Talking seeing and hearing are essential to perform the duties. The ability to transport patients/visitors by wheelchair, pushing up to 350 lbs.
Working Conditions

• Burn: Rarely less than 1 hour
• Chemical: Rarely less than 1 hour
• Combative Patients: Occasionally 1-3 Hours
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Occasionally 1-3 Hours
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Occasionally 1-3 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Occasionally 1-3 Hours
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.
Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.