Field Service Representative

Job Title: Field Service Representative - DFW builder - Direct Branch

Reports to: Operations Manager

JOB SUMMARY:

• Responsible for all field operations and service in designated area/'zone while ensuring a high level of customer satisfaction with the products and services provided by Woodmont Cabinetry.
• Recruit, train and supervise independent contractor based to ensure 100% FPY installs that meet customer expectations.
• Perform quality walks to ensure installs and service work performed by independent contractors is performed on-time, complete and no acceptable quality standards.
• Perform Warranty and unoccupied service work
• Conduct periodic installation, service and safety field audits to ensure compliance with government regulations and company policies.
• Process Weekly Installer Payroll for designated area/zone
• Manage field activities by communicating with all field and office personnel, builder sales representatives, customers and subcontractors in regards to design, installation, service and or safety matters
• Communicate with Operations and sales staff to determine potential areas of improvement for all field related activities.
• Support continuous improvements activities throughout the organization

ESSEANTIAL QUALIFICATIONS AND SKILLS

• High School Diploma or GED
• 3-4 years prior construction experience and/or kitchen cabinet customer service skills
• Prior kitchen cabinet installation experience
• Proficient computer skills required including Microsoft office suite
• ability to function at high level of effectiveness, flexibility, independence and without daily interaction with management.
• Excellent organizational skills including the ability to multi-task and prioritize workload
• Valid Driver's license and good driving record.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Cedar Hill, TX 75104: Relocate before starting work (Required)

Work Location: In person