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SalaryWe’re excited you’re considering joining a great place to work!
Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.
About this Position
At Texas Mutual, we spend our days creating a stronger, safer Texas. That means helping injured workers return to a productive life, empowering businesses to succeed, and giving back to our communities. You will play an important role by making outbound calls and answering inbound calls from customers to educate policyholders on safety-related resources.
Individuals in this role enjoy a hybrid/flex work opportunity which includes working from home and having the opportunity to collaborate in the office. Texas Mutual also offers great benefits (see below), opportunities to volunteer in the community, and modern sit/stand workstations in a brand-new office located in the sought-after Mueller Town Center District.
Responsibilities & Qualifications
Essential Functions:
- Answer inbound calls from customers to resolve inquiries related to safety information and promote safety resources.
- Reference how-to documents, FAQ’s, safety videos, and online content to educate callers.
- Schedule safety survey appointments and prepare related paperwork.
- Compose and send correspondence to customers.
- Maintain database information related to customer calls and safety information.
- Support compliance and regulatory written documentation for our field consultants.
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Required Qualifications:
- High school diploma or equivalent.
- At least 2 years of customer service, insurance, and/or loss control experience.
- Working knowledge of industrial hygiene, safety laws, rules, and regulations.
Preferred Qualifications:
- Bilingual in English and Spanish.
Flex-Hybrid Work Environment:
Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.
Our Benefits:
- Flex-hybrid work environment for most positions
- Annual performance bonus and merit-based pay increase
- Professional development and tuition reimbursement
- Automatic 4% employer contribution to retirement plan
- 401k plan with 100% employer match up to 6%
- Three weeks’ time off for vacation
- Nine paid holidays and two personal days each year
- Generous sick, holiday and volunteer time off
- Day one health, Rx, vision and dental insurance
- Life and disability insurance
- Flexible spending account
- Pet coverage and pet Rx discounts
- Free on-site gym, fitness classes, and health and wellness resources
- Free identity theft protection
- Free 2nd medical opinion service
- Free student loan repayment and refinancing consultation
- Employee referral bonus
Job Type: Full-time
Pay: $21.00 per hour
