Field Service Engineer

SUMMARY

Responsible for performing the on-site, troubleshooting, repair and preventive maintenance of Pfeiffer CMS equipment installed at the customer site.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

None

Duties – Level 1

1. Shift Times
   1. Monday - Friday 8:00am to 5:00pm (Must be willing to work additional hours if needed)
2. Uses a wide range of hand and power tools, measuring devices, and meters, to install, test, troubleshoot, and repair CMS equipment.
3. Responsible for performing basic on site PMs and react to alarms, as needed.
4. Qualifying and verifying the equipment is back in the same or better condition as before maintenance.
5. Exercise and utilize 5S principles.
6. Follow standard operating procedures and accurately fill out required check sheets.
7. Prepare reports on customer support issues and escalate to local FAE or Product Engineering/Applications team.
8. Provide daily passdown information and updates to customer as necessary.
9. Successfully complete proactive daily walkthrough inspections
10. Ability to multi-task and prioritize workload with input from FAE and customer.
11. Work safely and always be willing to stop and ask, as needed.
12. Ability to work and be successful in stressful working conditions.
13. Develop and discuss with customer a POA (Plan of Action) for each repair or PM.
14. Responsible for installation, upgrade, troubleshooting and repair of all a models of complex contamination management systems at the customer site.
15. Communicates or distributes regular updates to the system team, including status updates for ongoing cases and open issues.
16. Serves as liaison with customers on technical matters.
17. Manage new product evaluations at customer site.
18. Provides technical advice to Sales and Service teams on critical technical issues.
19. Additional tasks related to Pfeiffer Vacuum’s install base may be requested by customer (if appropriate and safe for the FSE to complete)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing/pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Additionally, must be able to manipulate small and large tools to test, repair perform PM’s on CMS equipment as needed. The person in this job must be able to lift tools and equipment weighing up to sixty pounds. The position requires regular lifting of 25 pound equipment plus frequent pushing of heavy equipment that is mounted on wheels. The position requires the ability to stand most of the day and to be able to maneuver equipment into the correct spot at the customer’s facility.

Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications:

Strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required. Ability to work under tight deadlines in a dynamic group environment is necessary. Experience in vacuum technology is essential, as is knowledge of the Field Service type requirements that this position will support.

Education and/or Experience

• Preferably an Associate’s degree in an Electronics or Electromechanical discipline with one year of work experience preferred
• At least five years of experience in the semiconductor or biomedical engineering industry
• Knowledge of vacuum technology, experiences in Airborne Molecular Contamination (AMC) tools installation or maintenances or OEM equipment support, in the manufacturing of semiconductors is a definite plus.
• Requires an understanding of mechanical and electrical troubleshooting skills. Knowledge of programming and computer networking is a plus.

Language Skills

The ability to communicate in English verbally and in writing is essential. Reports email correspondence, schedules, are all typical requirements of this position and must be effectively and professionally communicated.

Mathematical Skills

Basic mathematic skills

Reasoning Ability

The ability to understand the customers’ requirements and plan the support strategy is essential. Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.

Certificates, Licenses, Registrations

Valid Driver’s License

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment. The Field Service Engineer is also a leading authority on the proper assembly and maintenance of the Company’s equipment.

WORK ENVIRONMENT

This position will work at the customer’s site to support the Company’s employees and the customer’s representatives.

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Jill Guilmain at 603-578-6519.