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Form of work
SalaryAbout the role
The Field Service Engineer's (FSE) primary role is to perform services on customer sites: preventive & corrective maintenance, commissioning, installation supervision & modification of Company´s UPS systems and batteries. The FSE works on both on- and off-shore sites and is in direct contact with the customer. The FSE is the connection between the customer and Company´s Customer Service department.
If hired, must be able to travel to Malaysia or Switzerland for a mandatory 6-week training.
What’s in it for you?
· Global family leave.
· Comprehensive medical insurance.
· Personal development opportunities.
· Interactive employee engagement activities.
· Be part of a growing company with an excellent industry reputation, a recognized leader in a market where energy services are in demand.
· Positive corporate culture and strong teamwork.
Responsibilities
1. Performing installation supervision and commissioning of Company systems including the batteries.
2. Performing preventive and corrective maintenance for Company UPS equipment including batteries.
3. Solving UPS problems at customers’ sites and providing reports on these issues.
4. Responsible for identifying and reporting failure modes encountered in the field, as well as for determining the cause of these failures.
5. Training customers on equipment operation and maintenance of Company systems.
6. Interacting with customers by phone or face-to-face.
7. Representing Company in dealing with customer concerns.
8. Promoting proactively Company services & products, including contracts, spare parts, preventive maintenance, modifications, digital services, etc.
9. Keeping databases updated with completed reports & documents.
10. Complete work in a safe manner, in charge of the safety onsite, making sure that nobody & no properties are endangered.
11. Help generate to the regional business by discovering leads and opportunities for Company´s customers.
Secondary Duties
1. Help out in the technical support, if necessary.
2. Support other teams with expertise on demand, and with pro-active feedback (i.e. sales, test bay, R&D).
3. Provide help to secure/improve quality by means of IQ soft entries and other tools.
4. 24-hour stand-by on demand.
5. Self-Training on existing and new products of the Company´s Portfolio.
6. Evaluation of Warranty / Goodwill claims.
Education and Experience
· Electrical technician with at least 3 years of experience in Field Services (UPS) or similar experience.
· BS degree in electrical engineering, electronic engineering, or equivalent.
· Demonstrated experience in troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations.
· 3 - 5 years of related experience.
· Strong knowledge of electronic theory to component level / electro-technical education.
· PC knowledge including profound knowledge of typical office applications and networking.
· Good written & verbal communication skills. Ability to have technical conversations with the customer.
· Ability to analyze complex problems.
· Good self-expression, negotiation skills, and ability to explain things in a comprehensive and intelligible way.
· Cross-cultural knowledge & ability to adapt.
· Passport, Driver’s license and TWIC Card.
Desired but not essential
· Good written & verbal communication skills in Spanish and Portuguese. Ability to have technical conversations with the customer in Spanish and Portuguese.
Personal Attributes
· Flexible and high-performance profile.
· Ability to function independently, and well organized.
· Structured way of analyzing & solving technical issues independently (with support when required).
· High level of professionalism and integrity.
· Self-motivated.
· Expected travel time 75-85%.
· Willingness to travel internationally.
Job Type: Full-time
Salary: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Parental leave
Work Location: On the road
