Field Service Engineer

MUST be authorized to work in the United States for any employer.

MUST be available to start working within 3 weeks of offer acceptance date.

SEGULA TECHNOLOGIES is assisting a major automotive OEM in hiring a Field Service Engineerto join our growing team in Grain Valley, MO.

This is a DIRECT hire opportunity, NOT a Contractual role.

Our client offers a competitive salary and benefits plan including comprehensive relocation package, and great opportunities for career growth!

• Provide technical instruction and assistance both over the phone and in person to customer representatives regarding installation, operation, calibration, repair, and maintenance of railroad equipment installed at customer sites.
• Perform on-site installation and maintenance of railroad signaling equipment and systems including equipment initialization, calibration, setup, verification, and repair.
• Troubleshoot railroad signaling systems using a broad base understanding of railroad signaling products and engineering principles.
• Respond to requests for emergency troubleshooting and issue resolution needs for railroad customers.
• Maintain knowledge of applicable product line warranties and bulletins and effectively advise customers regarding the same.
• Plan, prepare and/or execute both internal and external training programs as required to impart and perpetuate Field Service Engineering and/or product knowledge.
• Develop and further expand technical knowledge and expertise on railroad signaling equipment and engineering principles.
• Perform administrative functions such as: write technical reports, order materials, secure quotations, prepare status and trip reports, book travel arrangements, ship material, track time allocation, manage expense accounts, and organize group networks and tools.
• Operate call systems used for tracking customer calls and record pertinent information efficiently and thoroughly.
• Provide leadership and technical direction to skilled labor performing work on customer sites.
• Maintain strong safety mindset to assure the executed work reflects the technical and safety requirements within all customer safety standards.

• Bachelor’s Degree from an accredited university or college or a High School Diploma / GED with a minimum 4 years of experience in a related role
• Ability and willingness to travel up to 60% of the time
• Ability and willingness to maintain a valid driver's license.

Desired Qualifications

• Bachelor’s degree in Electrical, Mechanical, or Computer Engineering is preferred.
• Strong business acumen.
• Strong networking experience.
• Ability to work effectively with minimal supervision.
• Strong customer service mindset.
• Prior field engineering experience.
• Prior Wayside Signaling experience.
• Prior Railroad experience.
• Prior project management experience and demonstrated project management skills.
• Strong organizational skills.
• Strong verbal and written communication skills.
• Strong interpersonal and leadership skills.

• All your information will be kept confidential according to EEO guidelines.